Brookdale Stonebridge Ranch

“I wanted to take a moment to acknowledge the wonderful leadership of Derald, ED & Marie, RN They lead a team that cares passionately about their residents and I am honored to share numerous residents with them. They are doing a phenomenal job! So proud of their dedication to all the lives they touch and serve. Congratulations to the entire team of Brookdale Stonebridge Ranch.”

“It is with deep concern and disappointment that I write this review. My family entrusted this facility with the care of my mother, expecting professionalism, compassion, and respect. Unfortunately, our experience has been far from that standard. Despite multiple requests that staff refrain from wearing cologne and perfume—due to my mother’s documented respiratory issues—these accommodations have not been honored. Instead, the issue has been repeatedly disregarded. When we attempted to address this directly with staff, we were met with impatience, defensiveness, and a notable decline in the quality of care. The consistent lack of communication, empathy, and accountability across the team is unacceptable and has had a direct impact on my mother’s well-being. These are not minor oversights—they represent a disregard for basic patient rights and reasonable medical accommodations. I strongly urge management to investigate these concerns and take immediate corrective action to ensure ADA-compliant care practices, improved staff training, and a culture of empathy and responsiveness. We are hopeful this review serves as a prompt for meaningful change—not only for our family, but for others who deserve dignified and respectful treatment.”