We have found that Soothing Hearts Home Healthcare, located at 8620 Winton Rd Suite 303, Cincinnati, OH 45231, has received mixed reviews from patients and their families. Some residents mentioned that the staff are kind and caring, providing personalized care plans tailored to each patient's needs. The agency was commended for its responsiveness and for keeping families informed of their loved one's status. The staff was highlighted as well-trained and kind, ensuring patients felt comfortable and safe. The agency is dedicated to providing high-quality care and support to its patients, helping them maintain their independence and quality of life. However, some patients and their families have expressed concerns about the sub-standard quality of care and communication with the staff. In conclusion, we learned that residents had different experiences with this agency, some positive, others negative and we therefore recommend potential clients to personally visit the agency and have these concerns addressed before engaging their loved ones.