During our research, Waterford at Plano received generally positive feedback, particularly regarding its friendly and caring staff. Many reviewers praised the employees for creating a great atmosphere and being very loving and accommodating to the residents. However, some residents expressed dissatisfaction with the level of care citing poor communication, and understaffing. The community has been described as having a great, friendly environment, with the management being attentive and the staff consistently providing a warm and welcoming experience.
Additionally, the community has been commended for its fun and engaging activities, which contribute to the overall positive atmosphere. The community has been commended for its restaurant-style service, prompt and friendly staff, and nutritious and delicious menus created based on residents' requests. Some residents expressed that the dining room is too small. Based on the overwhelmingly positive reviews and feedback, we would highly recommend The Waterford at Plano as an excellent choice for senior living.