Village on the Park Denton

“Since my last post , there have been significant changes here , and not positive ones I am afraid .....several of the kind & caring staff that have been here for some time are no longer here ....there is no longer an activity co- ordinator in the memory care unit where they are desperately needed and the residents are the ones who suffer ....the few caring and loving staff that are still here are also as they are not able to care for the residents as they should because they are doing added work ....seems sad that those in charge are not stepping in to assist where needed for these residents that are paying for this care ..... perhaps corporate America needs to act like their parents are living here and getting the care they deserve ??”

“Disappointed is a TRUE understatement... I have never seen such unprofessional behavior from the upper management.(This person was stepping in as director of the building because no one would work for her). We all know who this is without me putting her name out there. This is the same person that sat back and tried to brush a VERY MAJOR incident that happened to my family member under the rug. YES I said it... She told employees not to speak to myself or our family members. She also told residents not to speak to us. But yet she let this issue happen on her watch. She refused to come to the community the night of the incident when our family point blank asked her to be there. She said and I quote “ I will be there on the phone if needed”. She let the director of nursing try to handle the situation when he had only been there for 2 weeks. Pathetic is how he handled it and how the upper management handled this situation. When I finally had enough and called the actual owner of the building, she knew an incident had happened, but she did not know how bad the incident truly was. Another way for this Upper management person that was filling in as the Director of the building at the time to cover up what had happened. We were told by this same person that she couldn’t keep our loved one safe at this facility so it was best that we move her. She was right... They did not keep her safe.. Thank goodness for cameras in our loved ones room bc we have it all video of what the step in director (upper management) tried to cover up. It was very obvious what had happened bc female residents started moving out immediately.. If you truly care about your family member, PICK another place to put them. This place is absolutely horrible and did nothing good for our loved one. For anyone that does have your family member here at this facility still, put cameras in their room so you can watch happens to them, bc I promise you the person is still on the loose out there....... I sure hope that the state will step in and make this facility do some major changes.. Shame on the people that run this place and the people that were running this place when our loved one was there. If zero stars could be given, I would give zero stars...”