Brightstar Care

“The people who came to my home (a nurse and a PT) were lovely, but I'm taking off stars because I felt a bit hoodwinked by the company in general. I was never asked for a copay the entire time I had therapy (which was several weeks). Then a whole year later I received 2 huge bills. I spoke with them several times to protest the charges but they would not remove the charges. Had they told me I would have had to pay more, I would have chosen someplace more affordable. Then the fact that the bills did not arrive until 1 year later seems very fishy to me. I really hate to give lower stars because the PT was lovely, but I want others to be on the lookout for this.”

“If you use BrightStar Home Health, save every receipt—you’ll need them. Their billing department is awful and not very responsive and good luck ever catching the billing supervisor in the office. They routinely send out invoices months after insurance pays. They continue to send me invoices that threaten to send me to collections for invoices I paid ages ago even after speaking with them 2 other times about the same invoices and told it would be fixed. The nursing care also declined toward the end. Several nurses were not knowledgeable with the basics of my treatment process. I ended up leaving the company this past June because of these problems, especially the nonstop billing issues. Updated: Issue was resolved but it took me posting the 1 star review to get a response from the supervisor. Plus way too many hours on my part to provide documentation and make a lot of phone calls.”