Heatherdowns Rehab & Residential

After a lengthy interaction with residents and families at Heatherdowns’ Rehab and Residential Care Center, we received mixed feedback. Some of the consistently positive feedback included a dedicated and caring staff who provide personalized service to residents. The facility offers various levels of care, from short-term therapy to long-term nursing and assisted living, ensuring that individuals with complex medical conditions receive the necessary support. Additionally, the center's professional staff members are commended for their clinical expertise and commitment to resident care. Some customers mention that the rooms are accessible and located on one floor, providing convenience for residents. However, there are complaints about the cleanliness and maintenance of the rooms, with reports of dust on floors and furniture, as well as issues with dresser drawers not functioning correctly. Overall, while Heatherdowns’ Rehab and Residential Care Center appears to excel in many areas, there are areas for improvement to enhance the overall customer experience.