During our research, we encountered mixed feedback from past and current clients regarding McKinley Care LLC. Some clients expressed satisfaction with the facility, citing high-quality care and support to its residents. They described the culture at the facility as diverse, supportive, motivating, and exciting. The facility has its medical team, which was instrumental in customizing patients' care. However, we also collected feedback from clients who were completely dissatisfied with the quality of care they received and expressed their frustration with the management and staff. These clients cited unprofessionalism, neglect, and mistreatment by the staff. Some family members we interacted with highlighted issues such as lack of assistance with daily activities, prolonged periods in soiled undergarments, and failure to address medical needs on time. The consistent negative feedback and serious allegations of mistreatment and neglect raise significant concerns about the quality of care and the overall environment at McKinley Care LLC. The available information indicates that McKinley Care LLC is a facility that requires further investigation before considering it as a care option for loved ones.